Our customers terms & conditions

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original sealed packaging.

We do not charge a restocking fee for returned products.

To start a return, please contact us at sales@express1world.co.uk or via live chat located in the bottom right corner of any page on our website. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Alternatively, you can create a return request through our online returns portal.

Returns for Manufacturing Defects

If your item has a manufacturing defect, you may return it within the applicable return window for a replacement or full refund.
If it has been longer than 30 days since delivery (or the extended return period for holiday purchases), and your product develops a manufacturing fault, please refer to our Warranty Policy.

  • Condition: Returns for manufacturing defects are accepted even if the item has been opened or the original packaging is no longer sealed, provided there are no signs of accidental damage or misuse.
  • Process: Contact us via email at support@express1world.co.uk to initiate the return. Once approved, a pre-paid return label will be emailed to you. You will need to download and print the label, then drop off the package at your local post office.
  • Refund/Replacement: Upon verification of the defect, you may choose between a replacement or a full refund. Refunds will be issued within 5-7 business days of the inspection.

Returns for Non-Defective Items

If an item has been opened and is not faulty, the return may not be accepted. To qualify for a return and a full refund, the following conditions must be met:

  1. Accessories and Documentation: All original accessories, manuals, and documentation must be included with the return.
  2. Pristine and Unused Condition: The product must be in pristine condition, with no signs of use, wear, or damage.
  3. Original Retail Packaging: If applicable, the product must be returned in its original retail packaging.
  4. Sealed Items: If the product has any seals, they must remain intact and unbroken.

If the return is accepted but the item does not meet these criteria, we may apply a “non-original product condition” fee of up to 25% of the item’s cost, based on the extent of the item’s use or wear.

  • Return Process:
    • Once we receive the item, our team will inspect it and notify you via email of the return decision.
    • If the return is approved, we will process any applicable fees and issue your refund accordingly.
    • If the return is refused, we will provide clear reasons, supported by images of the item’s condition. The item will then be shipped back to you at no additional cost.

Exchanges

If you would prefer an exchange instead of a refund, notify our support team via email at sales@express1world.co.uk or through live chat when initiating your return.

  • Out of Stock Items: If the item you wish to exchange is no longer in stock when we receive your return, we will notify you via email and provide you with a full refund instead.
  • Shipping: For eligible exchanges, return shipping is free, and we will ship the replacement item to you at no additional cost.

Non-Eligible Returns: Accidental Damage or Misuse

We cannot accept returns for items showing signs of accidental damage, misuse, or tampering, including:

  • Water damage
  • Physical damage (e.g., cracks, dents)
  • Unauthorized modifications or repairs

If the item is returned and found to be ineligible:

  • We will notify you via email with detailed images and an explanation.
  • The item will be shipped back to you at no additional cost.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, a refund will be processed to your original payment method within 10 business days.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at sales@express1world.co.uk

General Information

  • Restocking Fees: We do not charge a restocking fee for items returned in their original sealed condition.
  • Return Shipping: We cover return shipping costs for all eligible returns, including those for manufacturing defects.
  • Communication: Our team will keep you informed via email regarding your return status, including updates on inspections, refunds, and exchanges.

Thank you for choosing Express1World. If you have any questions, contact us at sales@express1world.co.uk.

Introduction

Thank you for shopping with us, if you are not satisfied with your purchase we are here to help.

Returns Policy

Orders may be returned within 30 days of the date of purchase for refund. When returning items please include proof of purchase. Returns will be processed within 5 days.

Shipping Costs

Shipping costs for returns will be deducted from your refund, a pre-paid shipping label will be provided to you.

Exceptions

The following items do not qualify for returns: discounted items and items marked as final sale.

Contact Us

If you have any questions, please contact customer service. Call us at: +44 330 133 1630 Email us at: sales@express1world.co.uk All returns must be shipped to the following address: Express1World Attention: Customer Service PO BOX 1314 Harrow, Middlesex, HA3 3PQ GB

Submit a Return

To process a return, please log into our returns portal: express1world.co.uk/returns/?v=79cba1185463

 
 

We want you to be happy with your order and offer a 30 day no quibble guarantee on all products purchased through Express1World. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). We offer a freepost returns address for our UK Customers only. Please note we will not refund any postage you may have paid on the original order.

Please allow 30 days for your return to be received and processed. For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

For faulty, damaged, unsatisfactory quality or incorrect item received please contact Customer Service via the email address or telephone number below within 30 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.

If you are unable to use our automated returns portal you will need to contact our Customer Service Team to arrange your returns form and label. This will then be emailed back to your account email address. The label will need to be printed out or hand written as instructed on the returns form. Please attach the label to your parcel ensuring your Returns Number is also on the label and a copy added inside your parcel for identification purposes. When posting you will be required to pay for standard post and will need to request a receipt at the Post Office counter. You can then email us an image of your proof of postage receipt and we can then refund this postage payment against your original payment method for you.

Please note: if you are returning a full order we can only refund upto the maximum order value. Therefore in this situation we would arrange account credit for the cost of your postage for you instead.

To contact our Customer Service team please email sales@express1world.co.uk or call us.

Royal Mail – Parcel Collect

BUYER PAYS FOR THE RETURN – (UNLESS ITEM IS FAULTY OR DAMAGED) TERMS & CONDITIONS APPLIES.

Create return

  • Return from the comfort of your home Monday to Saturday, book collections up to 5 days in advance.
  • No printer required – The Royal Mail Post Person will bring the returns label with them on collection.
  • Collection Time ETA provided at point of booking the collection.
  • Optional safe place option for your collection including Porch / Garage / Outbuilding / Shed.
  • Your return will be processed in approximately 10 days

Once received, we’ll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.